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A reputation for outstanding tone and action response.
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"I don't get tired playing these pianos. You don't have to pound to get the response, and the tone isn't tiring to the ears. Of course everyone has their own preference in terms of tone, but this is the only store I've been to where I like every piano even though they're not all the same. They all have such clarity of tone, even in the bass. How come all piano manufacturers don't do what you do?"

-- Bradley Sutton
Accomplished pianist and frequent store visitor.